Effective Date: 09.12.2024

Thank you for choosing Skillfully Mine for your shopping needs. We strive to provide the best service possible. Below is our shipment policy, which outlines the shipping procedures, costs, and delivery times for our products.

1. Order Processing

• Processing Time: All orders are processed within [7-10 business days] after receiving your order confirmation. Orders are not processed or shipped on weekends or holidays.

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• Order Confirmation: Once your order is placed, you will receive an email confirmation. You will receive another notification when your order has shipped. 

2. Shipping Rates & Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on the shipping option you choose.

 

• Standard Shipping: 

  • For India - 7 - 10 days 

  • For Singapore - 2 - 3 days 

  • For rest of the world - 7 - 21 days 

 

• International Shipping: [7-21 business days], and may be subject to additional customs fees or taxes, which are the responsibility of the customer.

  • Basis the source of the shipment. 

3. Shipment Confirmation & Tracking

• Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within [ 24 - 48  hours].

4. Duties and Taxes 

All of Skillfully Mine orders are shipped internationally from our studio in Indore, India & Singapore  to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Skillfully Mine takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

5. Damaged, Lost or Stolen Items

 

Skillfully Mine is not liable for any products damaged, lost, or stolen during shipping, and all claims should be directed to the shipment carrier with packaging materials saved. Customers are responsible for ensuring the correct shipping address is provided, and any costs incurred due to incorrect or incomplete addresses, unclaimed, or refused packages will be the customer's responsibility. Additionally, shipping times are estimated and not guaranteed, as delays may occur due to unforeseen circumstances, and original shipping charges are non-refundable.

 

6. Return and Refund

6.1 Eligibility for Returns

• We do not accept returns as our orders are made to order. In case of a damaged product received, you may contact us within 3 days of receiving the order, with photos of the damaged product, shipping labels, shipment box, and all packaging materials.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• Non-Returnable Items: Certain items, such as customized products or sale items, may not be eligible for returns. Please refer to the product description for specific return eligibility.

6.2 Return Process for Damaged Products

• Contact Us: To initiate a return, please contact us at skillfullymine@gmail.com with your order number and reason for the return.

• Shipping Returns: Once your return is approved, you will receive instructions on how and where to send your item. Please note that you are responsible for return shipping costs unless the item was damaged or defective upon arrival.

• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria.

6.3 Refunds

• Refund Approval: If your return is approved, a refund will be processed to your original method of payment within 5-7 days. Please note that the refund reflection in your bank account may take up to 10 - 21 business days.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that show signs of use or are not in their original condition).

• Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

• Exchanges: If you prefer to exchange an item, please indicate this when you contact us, and we will do our best to accommodate your request.

 

6. Contact Us

• If you have any questions or concerns regarding your shipment, please contact our customer service team at skillfullymine@gmail.com